Privacy Policy

Who we are

This Privacy Policy explains how [COMPANY LEGAL NAME IN ENGLISH] (“bemece”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit bemece.com (the “Site”), place an order, contact us, subscribe to our newsletter, or otherwise interact with us.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

[COMPANY LEGAL NAME IN ENGLISH]
Registered address: [REGISTERED ADDRESS IN ENGLISH]
Registered in: [CITY], People’s Republic of China
Email: [email protected]

bemece.com is the only website designated by bemece.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• our website and online store;
• checkout and order processing;
• customer accounts;
• email and contact form enquiries;
• newsletter subscriptions;
• returns, refunds and warranty requests;
• delivery and after-sales support;
• other direct interactions with us.

It does not apply to third-party websites or services that operate under their own privacy policies, including payment service providers and delivery carriers. If you buy our products through an online marketplace such as Amazon, that purchase is governed by the marketplace’s own privacy policy. Orders placed on this Site are fulfilled as described in the “How We Share Personal Information” section below.

Personal Information We Collect

The information we collect depends on how you interact with us.

Device and Usage Information

When you visit the Site, we or our service providers may automatically collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• screen resolution;
• language and time zone;
• referring website or page;
• pages and products viewed;
• search activity;
• cart and checkout activity;
• date and time of access;
• approximate location derived from your IP address.

Order and Transaction Information

When you place or attempt to place an order, we may collect:

• name;
• delivery address;
• billing address;
• email address;
• telephone number;
• products ordered;
• order value and currency;
• order notes;
• payment method and payment status;
• transaction reference;
• shipping method and tracking number;
• information needed to prevent fraud and complete the transaction.

We do not receive or store your full payment card details. Card and account details are collected and processed directly by the payment provider you choose at checkout. We may receive limited information such as payment status, card type, or the last four digits of a card.

Customer Account Information

If you create an account, we may collect:

• name;
• email address;
• account credentials (stored in encrypted form);
• saved addresses;
• order history;
• account preferences.

Customer Service and Support Information

When you contact us, we may collect:

• your contact details;
• order number;
• message content;
• photographs or videos you send us;
• return and refund information;
• other information you choose to provide.

Newsletter and Marketing Information

If you subscribe to our newsletter, we may collect:

• name, where provided;
• email address;
• country or region;
• date and method of subscription;
• marketing preferences;
• email engagement information such as opens and clicks;
• unsubscribe or objection records.

Security and Fraud Prevention Information

We or our service providers may collect information used to detect fraud, misuse, unauthorized access or suspicious transactions, including:

• IP address;
• device information;
• transaction history;
• payment status;
• failed payment attempts;
• account activity;
• risk indicators generated by payment or commerce service providers.

If you do not provide information we need to accept or deliver an order, we may be unable to process it. We will tell you which details are required when you place an order or contact us.

How We Collect Personal Information

We collect personal information:

• directly from you;
• automatically when you use the Site;
• from our hosting and e-commerce platform providers;
• from payment service providers;
• from delivery carriers and fulfilment providers;
• from email and marketing service providers.

How We Use Personal Information

We may use personal information to:

• operate and maintain the Site;
• display products and store content;
• create and manage customer accounts;
• process payments;
• confirm, fulfil and deliver orders;
• arrange shipping, tracking and customs documentation;
• send order confirmations, invoices and delivery updates;
• communicate with you about your order;
• handle returns, refunds, replacements and warranty claims;
• provide customer support;
• investigate product quality or safety reports;
• detect and prevent fraud;
• protect the security of the Site and our business;
• keep business, tax, accounting and transaction records;
• comply with legal and regulatory obligations;
• establish, exercise or defend legal claims;
• improve our products, services and customer experience;
• send marketing communications where permitted;
• respect unsubscribe requests and marketing preferences.

Legal Bases for Processing

Where the UK GDPR or similar law applies, we process personal information on one or more of the following legal bases.

Performance of a Contract

We process personal information where necessary to:

• process an order;
• take payment;
• deliver products;
• communicate about an order;
• provide customer support; or
• process a return or refund.

Compliance With Legal Obligations

We process personal information where necessary to comply with obligations relating to:

• tax and accounting;
• consumer protection;
• product safety;
• fraud prevention;
• customs;
• other applicable laws.

Legitimate Interests

We may process personal information where necessary for legitimate business interests, including:

• operating and protecting the Site;
• preventing fraud and misuse;
• improving customer service;
• maintaining business records;
• investigating complaints;
• managing legal claims.

We rely on legitimate interests only where those interests are not overridden by your rights and freedoms.

Consent

We rely on consent where required, including for:

• non-essential cookies;
• certain marketing communications;
• any other processing for which applicable law requires consent.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Marketing Communications

We may send marketing emails about products, promotions, stock updates and company news where:

• you have consented;
• you are an existing customer and applicable law allows us to contact you about similar products;
• another lawful basis is available.

You can unsubscribe at any time by:

• clicking the unsubscribe link in any marketing email;
• emailing [email protected].

Unsubscribing from marketing does not prevent us from sending non-marketing messages about your order, payment, delivery, customer support, product safety or legal matters.

We may keep limited information on a suppression list so that we continue to respect your unsubscribe request.

Cookies and Similar Technologies

The Site uses cookies and similar technologies.

Strictly Necessary Cookies

These are required for the Site to function and cannot be switched off. They are used for:

• shopping basket operation;
• checkout;
• customer login and account security;
• remembering your session;
• remembering your cookie and consent choices;
• fraud prevention;
• site security.

Preference Cookies

These remember choices such as your country, currency or display preferences.

Analytics and Marketing Cookies

We do not use analytics or advertising cookies on the Site. We do not run third-party analytics, advertising or cross-site tracking tools, and we do not share your data with advertising networks.

Your cookie choices are recorded through the consent banner shown on the Site, so that we do not ask you again on every visit. You can change your choices at any time by clicking the cookie preferences icon at the bottom of any page, or through your browser settings. If we ever introduce analytics or advertising cookies in the future, we will update this section and ask for your consent before setting them.

How We Share Personal Information

We share personal information only where necessary to operate our business and fulfil orders.

Hosting and Platform Providers

We use Hostinger and WordPress/WooCommerce to host and operate the Site. These providers may process personal information to provide hosting, security, backups and related services.

Payment Service Providers

We share transaction information with the payment provider selected at checkout to process payments, refunds, disputes and fraud checks.

Fulfilment Providers and Carriers

Orders placed on this Site are shipped by Amazon through the Amazon Multi-Channel Fulfilment service (“MCF”). We share name, delivery address, telephone number, email address and order details with Amazon and its delivery carriers where necessary to prepare, ship, track and deliver an order. Amazon acts as our processor for these purposes and processes this information on our instructions, not for its own purposes.

Email and Marketing Service Providers

We may share contact information and marketing preferences with providers that help us manage our mailing list, send order and marketing emails, measure email performance and process unsubscribe requests.

Professional Service Providers

We may share information with providers that support:

• website operation;
• data storage and cybersecurity;
• accounting and tax;
• legal services;
• insurance;
• business administration.

Authorities and Legal Disclosures

We may disclose information where reasonably necessary to:

• comply with a law, regulation, court order or lawful government request;
• protect our rights, property or safety;
• protect customers or other persons;
• investigate fraud or misuse;
• establish, exercise or defend legal claims.

Business Transfers

If all or part of our business is sold, reorganised, merged, financed or transferred, personal information may be disclosed to advisers and relevant parties as part of that transaction, subject to appropriate confidentiality and legal requirements.

Sale and Sharing of Personal Information

We do not knowingly sell personal information for monetary consideration.

Some privacy laws define certain disclosures for advertising, analytics or cross-context behavioural advertising as a “sale”, “sharing” or “targeted advertising”, even where no money changes hands. If we ever enable such activities, we will provide any required notice and opt-out mechanism.

International Data Transfers

Our company is established in the People’s Republic of China, and some of our service providers operate in other countries. Your personal information will therefore be transferred to, and processed in, China and possibly other countries, which may have data protection laws that differ from those of the United Kingdom.

Where required by applicable law, we use recognised safeguards for international transfers, such as:

• standard contractual clauses approved by the UK Information Commissioner’s Office;
• contractual commitments from service providers;
• encryption of data in transit and at rest;
• other technical and organisational safeguards.

You can contact us at [email protected] if you would like more information about the safeguards we rely on.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods depend on:

• the length of our relationship with you;
• order fulfilment and after-sales support;
• product warranty or quality investigations;
• tax and accounting requirements;
• fraud prevention;
• dispute resolution;
• legal limitation periods;
• regulatory obligations.

Specifically:

• order and transaction records are kept for six years to meet UK tax and accounting requirements;
• account data is kept while your account is active and for a reasonable period afterwards;
• customer service enquiries are kept for as long as needed to deal with your request;
• newsletter data is kept until you unsubscribe, plus a suppression record.

When personal information is no longer needed, we delete, anonymise or securely dispose of it, unless continued retention is required or permitted by law.

Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of transmission over the internet, or method of electronic storage, is completely secure. You are responsible for keeping your account credentials confidential, and should contact us immediately if you believe your account or a transaction has been compromised.

Automated Processing and Fraud Screening

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on you, except where permitted by law and subject to any required safeguards.

Our payment providers and fraud prevention tools may use automated processes and risk indicators to identify suspicious transactions and protect accounts. If you believe an automated process has unfairly affected an order or account, contact us at [email protected].

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your personal information;
• request restriction of processing;
• object to certain processing;
• request data portability;
• withdraw consent;
• object to direct marketing;
• opt out of certain sale, sharing or targeted advertising activities;
• lodge a complaint with a data protection authority.

To make a request, email [email protected]. Please state that your request concerns privacy, and give us enough information to identify the relevant account or order. We may ask for reasonable information to verify your identity before responding. We will not discriminate against you for exercising a legally protected privacy right.

Rights of UK and EEA Residents

If you are located in the United Kingdom or the European Economic Area, you have the rights described above, including access, correction, erasure, restriction, objection, portability and withdrawal of consent.

You can object at any time to the processing of your personal information for direct marketing.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Children’s Privacy

The Site is not directed to children. We do not knowingly collect personal information from children below the age at which parental or guardian consent is required under applicable law. If you are a parent or guardian and believe a child has provided personal information to us, contact [email protected] so that we can review and, where appropriate, delete it.

Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy, security or content practices of third parties. Please review the privacy policy of any third-party service before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• our business practices;
• Site functionality;
• service providers;
• legal requirements;
• regulatory guidance.

The updated version will be posted on the Site with a revised “Last updated” date. Where required by law, we will give additional notice or ask for consent before making a material change.

Contact and Complaints

For questions, privacy requests or complaints, contact:
Email: [email protected]

Last updated: [DATE, e.g. 16 October 2026]