We reply within one working day, Monday to Friday. Messages that arrive over the weekend are answered on the next working day.
Adding your order number gets you a faster, more accurate reply — you’ll find it in your order confirmation email.
For order status, tracking or delivery details, your account already has the answer.
Email us as soon as possible with your order number. If your order hasn’t been dispatched yet, we’ll update or cancel it for you.
Check the tracking link in your dispatch email first. If the tracking hasn’t updated in 5 working days, send us your order number and we’ll chase it with the carrier.
You’ll get an order confirmation email straight away. If it hasn’t arrived within an hour, check your spam folder first, then email us and we’ll look into it.
