Our returns policy
We want you to be happy with your order. If something isn’t right, you can return an unused item within 14 days of delivery.
- Items must be unused and in their original packaging.
- Items showing signs of use beyond what is necessary to check them, or damage caused after delivery, may be subject to a deduction reflecting any reduction in value.
How to return an item
- Email [email protected] with your order number first. We’ll confirm the return address and send you the return instructions.
- Return postage is the customer’s responsibility unless the item arrived damaged, faulty, or incorrect – in that case we cover it.
Damaged, faulty or incorrect items
If your item arrived damaged, faulty, or isn’t what you ordered, email us a photo within 30 days of delivery. We’ll arrange a replacement or a full refund – you won’t need to send the item back. We’re unable to accept claims reported after this period.
Refunds
- Once you’ve cancelled and we’ve received the item back (or proof of return), we’ll refund you within 14 days.
- Refunds include the standard delivery charge you paid. If you chose an upgraded delivery service, we refund the cost of our standard option.
Questions?
Email [email protected] and we’ll reply within one working day, Monday to Friday.